FREQUENTLY ASKED QUESTIONS
1. Where do I treat Project Access patients?
In your Office
2. Which counties do we serve?
Washington, Sullivan
Carter, Greene, Hancock
Hawkins, Johnson, Uniocoi
3. How will I know when a patient has been approved through Project Access?
If you referred the patient, you will receive a letter stating whether the patient was approved or denied and the reason why. If the patient is being referred to you, the patient will have an ACCESS card showing his/her name, date of birth, eligibility period, and Care (Case) Manager.
4. How are patients linked to diagnostic testing and initial specialty consults?
Our Office Staff schedules these, updates you, and informs the patient. We also send reminder notices to patients concerning their appointments.
5. How can my patients get medications?
Our Care (Case) Managers work with our patients to complete prescription discount cards, utilize bulk-mail programs, apply for pharmaceutical assistance, and/or refer to our partner Pharmacy - the Dispensary of Hope - which is located right next door.
6. How does Project Access track the donated care which I am providing?
Your office sends us the associated HCFA/CMS-1500 claims and UB-92 forms which are tallied and tracked through our database. This amount is then reported to the State of Tennessee.
7. Does Project Access publish or distribute its providers' list?
No.
8. Will I be asked to see additional patients above what I agreed to on my Provider Participation Plan?
No.
9. Can patients I am already seeing count toward my Provider Participation Plan?
Yes. You just need to refer them to us, we will conduct the eligibility screenings, and if approved they will be counted toward your Plan.
10. What about payment arrangements made by patients on past due bills?
The patient will be required to honor these arrangements as part of their Patient Responsibility Plan with our program. Any new charges would need to be donated on their behalf.